Everything we do is focused on delivering a 5-star service to our customers.
We each follow the same 16-step checklist, designed to give you peace of mind.
Satellite Steve Customer Checklist
- Offer a free diagnostic call-out and no-obligation quote
- Arrive within the agreed time-slot or keep you informed if we’re running late
- Unroll our own doormat when we arrive and put on plastic booties before we enter your home
- Explain our checklist and how we work before we diagnose your problem
- Conduct a free diagnostic
- Provide our diagnosis, solution and estimate to you in writing. The price we quote is the price you pay.
- Explain our diagnosis and solution to you
- Explain our 5-year guarantee on all satellite dishes and TV aerials
- Confirm your approval to go ahead with the work
- Solve your problem!
- When we’ve completed our work, we’ll check that you are satisfied and sign it off as completed
- Ask you to provide feedback on how we did. We aim to exceed your expectations!
- Vacuum up any mess from our work, leaving your home tidy. Every Satellite Steve van carries a vacuum cleaner.
- Collect payment
- Ensure you have our contact details so you can reach us in the future
- Ask if you would be happy to post an online review for our business. Customer satisfaction and word-of-mouth recommendations are very important to our business.